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"It has been such a pleasure doing business with you..."

California Glass & Window
Last updated 5 years ago

  • on Written Review
  • Dear California Glass & Window:

    It has been such a pleasure doing business with you and the lovely people that are
    part of,your company!
         In November, after researching on the intemet to find someone who carried
    fiberglass/wood windows as well as vinyl, I called your company. I was in a quandary
    because for 15 yea.rs my husband has wanted to put vinyl windows in the whole house. Our first experience was with three windows along our driveway. I called a halt to any more after I saw how much window loss there was; six inches top and bottom and six inches on each side.
         On Friday aftemoon, December 9,2011, Dallas came out and my first thought
    was"Oh no! He is so young! How can he be knowledgeable?" You see, we have lived in
    this home for almost 44 years and we have had many experiences with different
    contractors over this period. Norm is a contractor himself and knows the law and also knows the questions to ask. If this young man did not have the knowledge or answers, this call was for nothing. Much to my surprise, Dallas had really listened to me about why I was so against vinyl windows and he told me that Simonton offered a vinyl window that offered less frame and more glass surface. He understood my qualms and changed my 15 years of resistance in about l5 minutes.

         Norm came home right after this revelation and I could see the wariness on his
    face - thinking Dallas was so young and still believing that I would only settle for
    fiberglass/wood windows. When he sat down and began to talk to Dallas, I could see his respect grow for Dallas' professionalism and knowledge. You see, we own a family business that is in its second generation and is 64 years old. Norm has been working in that business since he was a boy, and like Dallas, he had knowledge beyond his years when he was young. We paid our down payment before the end of 2011 and scheduled the work.
         The fact that you have your own employees, that are on the payroll, insured and longstanding, was huge for us. When Josh, Jake and David came out to install the patio doors the first day, they were respectful, meticulous and hardworking. As I went about my day, I saw that they clearly enjoyed working with each other and that Josh was a fantastic leader. He was soft spoken, yet effective in his directions and requests of his crew. There was no foul language, loud radios or horseplay. (Remember - we have had all kinds of experiences, some that included all of the above and more). What you supplied us with, along with a superior product, were gentlemen who installed that product.
         I had requested a specialty glass to be installed along the east and west driveways of our home. Dallas went out of his way to find the exact match and then at the last minute the company who supplied it had a change and Dallas over-nighted a sample and hand delivered it to me. Much to my delight, it was even more beautiful than the one I selected. Dallas said it was a bit more expensive, but that his first quote would stand.

         One day it rained, so the men had to stop the installation because of their inability to clean up all of the shards of glass off the wet ground. They rescheduled and finished the job within that week. The respect of our furnishings, and meticulous vacuuming and clean up was wonderful.
         We recognize greatness of spirit - you have that and much more to be proud of in your company. A product is tarnished when the service does not match its quality and superiority. Norm and I will be referring you for years to come. You, California Glass & Window are a cut above. You went above and beyond and it has been a pleasure and an honor doing business with you.

    Susan & Norm Luna

 

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  • Hours:

  • Closed Sunday
  • 9:00 AM to 5:00 PM Monday
  • 9:00 AM to 5:00 PM Tuesday
  • 9:00 AM to 5:00 PM Wednesday
  • 9:00 AM to 5:00 PM Thursday
  • 9:00 AM to 5:00 PM Friday
  • 9:00 AM to 3:00 PM Saturday


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